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SURBITON COURT FLATS 1-69 HANDBOOK


TV & Broadband


There are currently three main ways in which TV can be received:

  • Freeview, the free-to-air terrestrial services for which there is a communal aerial on the roof. Signals are provided to at least one standard aerial point in each flat. This can then be connected via a coaxial cable to a digital TV or a set-top box that supports Freeview.

  • Cable from Virgin Media. A cable point is provided for every flat. If your flat is being connected to cable for the first time, or there are problems with your existing cable service, your Virgin engineer may need to access the Virgin junction boxes on the roof. You need to have a Virgin subscription to receive their services (phone, TV channels and broadband).

  • Via broadband, using the phone line (see below), broadband hub and a suitable set-top box (e.g. Tivo or YouView).

If your TV engineer needs access to the roof, please contact the Services Director at services@surbitoncourt.com, giving at least 48 hours notice.

There is no digital satellite TV (Sky) in Surbiton Court.

There are currently two ways of receiving (landline) Phone and Broadband services:

  • Via the phone line. While the main service provider is BT, you can choose to subscribe to other providers such as PlusNet, TalkTalk, SSE, etc which use the BT lines.

  • Via cable from Virgin Media. A cable point is provided in every flat. If your flat is being connected to cable for the first time, or there are problems with your existing cable service, your Virgin engineer may need to access the Virgin junction boxes on the roof.


If your phone/broadband engineer needs access to the roof, please contact the Services Director at services@surbitoncourt.com, giving at least 48 hours notice.





This page last updated 01 June 2016
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