Handbook - TV & Broadband

SURBITON COURT FLATS 1-69 HANDBOOK

TV, Broadband & Phone

There are currently three main ways in which TV can be received:

Freeview, the free-to-air terrestrial services for which there is a communal aerial on the roof. Signals are provided to at least one standard aerial point in each flat. This can then be connected via a coaxial cable to a digital TV or a set-top box that supports Freeview.
Cable from Virgin Media. A cable point is provided for every flat. If your flat is being connected to cable for the first time, or there are problems with your existing cable service, your Virgin engineer may need to access the Virgin junction boxes on the roof. You need to have a Virgin subscription to receive their services (phone, TV channels and broadband).
Via broadband, using the BT phone line (see below), broadband hub and a suitable set-top box (e.g. Tivo or YouView).

If your TV engineer needs access to the roof, please contact the Services Director at services@surbitoncourt.com, giving at least 48 hours notice.

While there is no digital satellite TV (Sky) dish in Surbiton Court, Sky channels are available via Virgin Media, BT and other providers, like TalkTalk and Now TV.

There are currently two ways of receiving (landline) Phone and Broadband services:

Via the phone line. While the main line service provider is BT OpenReach, you can choose to subscribe to other providers such as PlusNet, TalkTalk, SSE, John Lewis etc. These all use the lines maintained by BT OpenReach.
Via cable from Virgin Media. A cable point is provided in every flat. If your flat is being connected to cable for the first time, or there are problems with your existing cable service, your Virgin engineer may need to access the Virgin junction boxes on the roof.

If your phone/broadband engineer needs access to the roof, please contact the Services Director at services@surbitoncourt.com, giving at least 48 hours notice.

Please Note. If you have a new connection installed in your flat to either Virgin Media cable or a BT OpenReach phone line to replace an old BT/Virgin connection, please observe the following:

The main outlet for the old connection within the flat must not be removed. It should be left, either as is or with a blanking plate.
Do not cover over the old outlet with wallpaper, plaster, built-in furniture, etc.
The same applies to the main outlet for the terrestrial (FreeView) TV service.

These actions make it difficult and costly for you and future residents of the flat to change providers of TV, broadband and phone services. If you sell your flat, you must also declare that the BT / Virgin connection has been removed and be prepared to reimburse the buyer the cost of restoring the connection.